Delivery and Returns


Shipping is free all over Australia for all orders over $250. A rate of $15 standard  postage is charged for orders under $250.


Delivery times usually take between 3 to 6 working days from dispatch for Australian deliveries, and sometimes longer for remote areas. 

We will try to dispatch the order the following business day, no orders are dispatched on the weekend. You will receive an email with tracking details, if you are not home you are agreeing with 'permission to leave' unless 'signature required' is stated at the checkout. Skincare Doctor Direct can not be held liable for lost products once collected by the courier.

Delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays. Do not hesitate to contact us for any shipment enquiries at


Please choose products carefully. We do not offer refunds if you simply change your mind or make a wrong selection. 

You can choose between a refund, exchange or credit if goods delivered are faulty, within 14 days of purchase. In the case of a medically diagnosed reaction, proof of reaction must be notified by a letter from your Doctor and sent to Skin Doctor Direct.

If you completed an online skin consultation and were recommended the product, please contact us via email. In these instances a case by case refund or exchange may be allowed.

You can also contact us regarding refunds and returns at:

Email: or the fill in the contact form.


Skincare Doctor products are subject to availability, in some instances we may be out of stock of a product due to our small batch production. If this occurs we will notify you via email or phone straight away. We are happy to try and reorder the item as quickly as possible, offer you an alternative product or refund.