FREE DELIVERY ON ALL ORDERS OVER $100 AUSTRALIA WIDE

FAQ

 

How much is delivery?

Delivery is FREE for orders over $100 Australia Wide

$10 flat rate postage under $100

How does it work?

Place your order either directly on the online store or follow the cart link on the recommendations email sent after the Medical Doctor and Skin Specialist have looked at your consultation and pics.

- Pay by using your Credit Card (Master Card, Visa)

- You will receive an email confirmation with your order details

- Keep this email as you may need to refer to it

- You should receive your order within 3-6 working days, this may vary for regional areas.

Are all products displayed on the Skincare Doctor Direct.com site 100% fresh and genuine?

Yes, all products sold are 100% fresh and genuine. Each product has come from original manufacturer for that particular brand. There are no copies, fakes, imitations or old stock.

What about out of stock items?

Skincare Doctor Direct products are subject to availability. In some instances we may be out of stock of a product. If this occurs we will notify you via email or phone, we are happy to try and reorder the item as quickly as possible, or offer you an alternative product or refund. 

How long will it take to get my order?

Delivery times usually take between 3 to 6 working days from dispatch for Australian deliveries, and sometimes longer for remote areas.

Orders will try to dispatch the order the following business day, no orders are dispatched on the weekend. You will receive an email with tracking details, if you are not home you are agreeing with 'permission to leave' unless 'signature required' is stated at the checkout. Skincare Doctor Direct can not be held liable for lost products once collected by the courier.

Delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays. Do not hesitate to contact us for any shipment enquiries at sales@skincaredoctordirect.com

What payment methods are available through the Web site?

Skincare Doctor Direct accepts Credit Card Payments, such as Master Card and Visa. Paypal is also available.

Can I return a product I'm not happy with?

Please choose products carefully. We do not offer refunds if you simply change your mind or make a wrong selection. 

You can choose between a refund, exchange or credit if goods delivered are faulty, within 10 days of purchase. In the case of a medically diagnosed reaction, proof of reaction must be notified by a letter from your Doctor and sent to Skin Doctor Direct.

If you completed an online skin consultation and were recommended the product, please contact us via email. In these instances a case by case refund or exchange may be allowed.

You can also contact us regarding refunds /returns or other questions: 

Email: sales@skincaredoctordirect.com

or fill in the contact us form. 

 

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