Free shipping on all orders over $100

Terms & Conditions



Welcome to Skincare Doctor Direct. Please take some time to read the following conditions applicable to purchasing products through this website.

By placing an order, you agree to be bound by the Agreement as amended from time to time. 

If you are uncertain about any of the terms of the Agreement, please contact Skincare Doctor Direct before the completion of any purchase.


The Agreement is subject to change from time to time without notice. Past terms and conditions and Customer Policies can be accessed on request by written notice to Skincare Doctor Direct. Contact details can be found on our home page. Each order or transaction will be governed by the Agreement in force upon the date of that transaction.

Your continued use of the site following posting of any changes or modifications constitutes your acceptance of such changes or modifications and if you do not agree with these changes or modifications, you must immediately cease using the site. For this reason, you should frequently review these terms and conditions and any other applicable Customer Policies, including their dates, to understand the Agreement that applies to your purchases through the site.

Occasionally there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Skincare Doctor Direct reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).


Shipping is free all over Australia for all orders over $100. A flat rate of $10 postage is charged for orders under $100.

Delivery times usually take between 3 to 6 working days for Australian deliveries and sometimes longer for remote areas and during the COVID-19 crisis.
These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays.  Orders will be dispatched the following business day, no orders are dispatched on the weekend. You will receive an email with tracking details, if you are not home you are agreeing with 'permission to leave' unless 'signature required' is stated at the checkout. Skincare Doctor Direct can not be held liable for lost products once collected by the courier.

Please choose products carefully. We do not offer refunds if you simply change your mind or make a wrong selection. 

You can choose between a refund, exchange or credit if goods delivered are faulty or incorrect, within 10 days of purchase.

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Proof of reaction must be notified by a letter from your Doctor and sent to Skin Doctor Direct. If you completed an online skin consultation and were recommended the product, please contact us via email. In these instances a case by case refund or exchange may be allowed. Please note this will not be offered in cases where mild reactions occur in response to the introduction of active ingredients e.g itch, mild redness, dryness.

You can also contact us regarding refunds and returns at:


Please note that no skin stars are earned or redeemable during flash sales e.g. Black Friday


Skincare Doctor Direct products are subject to availability. In some instances we may be out of stock of a product. If this occurs we will notify you via email and we are happy to try and reorder the item as quickly as possible. We will inform you of any waiting period or alternatively you can select another product or cancel your order. 


The products made available on the site, including any samples Skincare Doctor Direct may provide to you, are for personal use only. You may not sell or resell any products you purchase or otherwise receive from Skincare Doctor Direct.

All orders placed are an offer of purchase and are subject to acceptance by Skincare Doctor Direct. If an order is not accepted a full refund will occur at the earliest possible convenience. Skincare Doctor Direct reserves the right to refuse an offer for any reason.

Without limiting the above, Skincare Doctor Direct reserves the right to refuse or reduce the quantity of any orders that it reasonably believes are for the purposes of resale or otherwise may result in a violation of these terms and conditions, as determined by Skincare Doctor Direct in its sole discretion. As part of Skincare Doctor Direct's order processing procedures, Skincare Doctor Direct will screen all received orders for fraud or other types of unauthorised or illegal activity. Without limiting the above, Skincare Doctor Direct reserves the right to refuse to process an order due to suspected fraud or unauthorised or illegal activity. If fraud or unauthorised or illegal activity is suspected, Skincare Doctor Direct may reject your order or its customer service department may call you at the phone number you provided (or use your email address) to confirm your order. Skincare Doctor Direct also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorised or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorised or illegal activity.

In the event of the requested products being unavailable Skincare Doctor Direct may cancel the transaction and effect a full refund.


All prices listed on the site are in Australian dollars and are inclusive of any Australian Goods and Services Tax (as applicable).

The prices indicated may be changed at any time without advance notice. However, the products shall be charged at the rate in force when the customer’s order was validated.

Where the customer pays by payment card, the customer warrants that they have the necessary rights to use the payment card and that they are fully authorised to use it to pay for the order.  The customer also warrants that this card gives access to sufficient funds corresponding to the amount of the order.  Failing this, Skincare Doctor Direct reserves the right to cancel the sale according. Skincare Doctor Direct is under no obligation to ship any goods ordered until payment for those goods has been received. In the case of payment by cheque, this would mean the clearing of funds represented by the cheque.


Upon purchase of products, the buyer agrees to use the products only for their intended purpose and strictly in accordance with their instructions, precautions and guidelines. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Questions as to use can be directed to

You should always check the ingredients for products to avoid potential allergic reactions / pregnancy or breast-feeding warnings - even if you have filled out the online skin consultation.

If any minor uses any product purchased through the site it should be only after the parent or legal guardian has discussed the product with the minor's doctor.

Skincare Doctor Direct and the consultation process can not guarantee that an adverse outcome or initial skin intolerance will not occur and can not be held liable.


To the full extent permitted by law, Skincare Doctor Direct makes no representations or warranties, express or implied, regarding any matter including merchantability, fitness for a particular purpose or use in relation to any product supplied by Skincare Doctor Direct.

Where legislation implies into this agreement any condition or warranty that cannot be restricted or modified, Skincare Doctor Direct's liability for any breach of such conditions or warranties will (to the full extent permitted by law) be limited to, at the option of Skincare Doctor Direct, one or more of the following: (a) replacement of the products, the repair of the products, or the supply of equivalent products; (b) repayment of any part of the price of the products supplied; or (c) payment of the costs of replacing or repairing the products, or acquiring equivalent products.

This Agreement will not be read or applied so as to purport to exclude, restrict or modify or have the effect of excluding, restricting or modifying the application in relation to the supply of any products pursuant to these terms of all or any of the provisions of the Competition and Consumer Act 2010 (Cth) or the provisions of any other statute, act or law of any State or Territory of the Commonwealth of Australia, or any other applicable territory, which by law cannot be excluded, restricted or modified.


If, in our reasonable opinion, you breach any provision of the Agreement Skincare Doctor Direct may immediately issue a warning, temporarily suspend or permanently prevent your access to all or parts of the site. In any event, we may terminate the Agreement (and your rights to use the site) at any time and for any reason without prior notice to you.


The agreement for sale is concluded only when goods are handled over to the designated carrier.


Skincare Doctor Direct ( is created and controlled in Western Australia (WA). All purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of WA. By purchasing products through this site you submit to the jurisdiction of the courts of WA, Australia and Australia and agree that any legal action will only be commenced in these forums.


If any provision of these terms and conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect. No waiver of any term of these terms and conditions shall be deemed a further or continuing waiver of such term or any other term, and Skincare Doctor Direct's failure to assert any right or provision under these terms and conditions shall not constitute a waiver of such right or provision.

Effective as at July 2019



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